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Have questions? Please entertain yourself with the list of frequently asked questions below.

Marshmallowscarf strives to be the best hijab solution for busy Muslimah out there by offering a practical yet stylish hijab that can be worn within 3 seconds!

Order On Website

To order your purchase:-

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. You’ll reach a log-in page where you need to log in to your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next, you’ll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.

Payment Methods offers various kinds of Payment Methods as shown below:-

1. Credit Card/Debit Card
Via eGHL (Visa or Mastercard)

2. Invoice / Cheque / Offline Bank Transfer
Bank : Malayan Bank Berhad (Maybank)
Bank Account: 5622 6352 7061
Account Name: PNQ Empire Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: [email protected]

Note: Your purchased products will not be delivered until we have this confirmation.


We offer to ship to almost anywhere in the world using NINJAVAN, DHL e-commerce & POSLAJU courier service.

  1. For the Peninsular Malaysia address, you may expect the parcel to arrive in the next 1-3* working days.
  2. For Sabah & Sarawak, it may take extra days (3-5 working days).
  3. For overseas, we are using POSLAJU courier services and the parcel might take up to 7-14 working days to reach your destination.
Item sourced from Delivery time frame
Peninsular Malaysia Sabah & Sarawak Overseas
HQ Marshmallowscarf 1-3 working days 3-5 working days 7-14 working days

* Based on our average record as of to date.

** During peak season or sale promotions, the delivery time frame could be longer.

Once your order has been processed and packed, we will email you a tracking number for you to track your parcel at all times. This tracking number is sent to your registered email address. Please check your Junk Mail in case it’s there!

We truly apologize for that and we hope it doesn’t deter you from making future purchases. Kindly email us at [email protected] along with your #ORDER ID and a picture of the item. We will help you sorted out the issue the soonest.

Account Information

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Yes,  only if the order is still on pending status.

– Please send an email to our customer’s service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be canceled.

Transaction Currency

All products transaction currency will be done in Ringgit Malaysia (MYR).

Other Questions

Sorry that we’re unable to clear your doubts on the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.