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Shipping policy

Purchases made will be processed, carefully packed and dispatched/shipped soon as the order is received. We will email a tracking ID to you once your item(s) is packed and ready for delivery. You can use the tracking ID provided to check the status of your parcel.

We’d like to note that shipping duration may take longer than usual during festive seasons and/or if your parcel gets held back for customs clearance (for international orders). 

Once your order has been processed and packed, we will email/whatsapp you a tracking number for you to track your parcel at all times. This tracking number is sent to your registered email address. Please check your Junk Mail in case it’s there!

*Please note, all international orders are subjected to their respective country's customs and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value. These fees are not included in your MARSHMLLOWSCARF order and shipping cost. All customs and import duty fees must be paid by the parcel recipient.

How long does delivery take?

1. For the Peninsular Malaysia address, you may expect the parcel to arrive in the next 1-3* working days.

2. For Sabah & Sarawak, it may take extra days (3-5 working days).